Shipping Policy
EU SHIPPING RATES
Standard Ground Shipping (3-6 Business Days)
- FREE for orders €100 and above (after discounts)
- €14.90 for orders below €100 (after discounts)
Applies to: Denmark, Belgium, Netherlands, Luxemburg, Germany, Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Poland, Romania, Austria, Spain, Greece, Croatia, Hungary, Monaco, Portugal, Slovenia, France, Italy, Ireland, Finland
UK & SWITZERLAND SHIPPING RATES
Standard Ground Shipping (5-6 Business Days)
- FREE for orders €100 and above (after discounts)
- €14.90 for orders below €100 (after discounts)
Applies to: United Kingdom and Switzerland
We thank you and appreciate your business. Our team is working tirelessly to process your order as quickly as possible and will notify you via email (including package tracking information and expected arrival dates) once your order has been shipped.
The Factory Ride website factoryridepremiumoptics.eu only ships to Denmark, Belgium, Netherlands, Luxemburg, Germany, Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Poland, Romania, Austria, Spain, Greece, Croatia, Hungary, Monaco, Portugal, Slovenia, France, Italy, Ireland, Finland, United Kingdom, Switzerland.
Please note that this site only transacts in EUR; we do not yet offer shopping in GBP or CHF. Please refer to the site country selector for deliveries outside of these countries.
SPECIAL NOTES FOR UK CUSTOMERS
DUTIES & TAXES
Factory Ride includes all duties and taxes at checkout and ships your orders using a DDP service (Delivery Duty Paid), this means you should receive your items directly through customs without any extra charges.
UK RETURNS
Factory Ride has a UK specific returns location meaning returns do not have to be sent back through customs to our Europe Warehouse, please visit our return requests page if you need more info. This service is not yet available for Switzerland.
FREE SHIPPING PROMOTION
"Free Standard Ground Shipping" is offered on orders with subtotals (after discounts, before tax) that are €100 or more (unless specified differently as part of a limited time promotional offer). Factory Ride reserves the right to change or discontinue any promotions at any time.
Please note: All “Free Shipping” promotions apply to Standard Ground Shipping unless otherwise specified in the promotion.
ORDER PROCESSING
Once credit card authorization and verification have been obtained, please allow up to 72 hours for processing (excluding weekends and holidays) before your order ships unless otherwise notified. Orders containing items that will be receiving custom name and or number applications may take upward of an additional 10 business days for processing and orders containing Custom Apparel will take 3 to 5 weeks production time to design your custom piece before they ship.
Some exceptions may apply. Shipping costs and delivery times are subject to change. Shipping times are estimates and will vary based on your ship to location. Factory Ride will not be held responsible for shipping carrier delays caused by weather, holidays or natural disasters.
Please contact customer service for further inquiries / assistance.
Sincerely, Factory Ride